SpinReview GuideThe best review flow does not only depend on the message. It depends on the moment. Even a strong review request can underperform if it comes too late or in the middle of a busy customer interaction.
1. Ask right after a positive interaction
The strongest timing is usually right after a good visit, a successful service, or a completed order. That is when customer sentiment is clearest and action feels easiest.
2. Delayed requests lose momentum
Once a customer leaves and attention shifts elsewhere, even a positive intention can disappear quickly. That is why “I will do it later” often means it never happens.
3. The right timing depends on the business type
Restaurants, salons, hotels, and local services all have different natural end points. Review timing should fit the actual customer experience.
- restaurant: after the meal or at checkout
- salon: at reception after the service
- hotel: close to checkout or after the stay